Help Centre
Download guide 
How long does it take to download a track? 
Download times vary according to your connection speed and the size of the track you are downloading. The size of an average 3-minute track is about 4MB. Download times will vary according to your Internet connection speed. The following are estimated times for a 4MB file:

T1 (1.554 Mb) - 20 seconds
Cable/DSL (250 Kb) - 2 to 3 minutes
ISDN (128 Kb) - 8 minutes
56 Kb - 10 minutes

What is the sound quality of the music files I download? 
Music from the Wayango store ranges from a bitrate of 192kbps to 355kbps.

Can I select multiple tracks from different albums? 
Yes. Simply click on cart icon next to any track that you want to order. Each time you click this button the track is then added to your shopping cart. When you are ready you can click on the "Checkout" icon to edit your shopping list. You can buy any album in the same way by simply clicking the cart icon next to the album you want.

I've paid for my tracks. How do I download them to my PC? 
After you've paid for your music, you will be taken to a download page. If you are redeeming music from a special promotion, go to the URL indicated on your promotional download card or email.

Clicking on the green 'Download' arrow will launch a window that prompts you to choose a location on your computer's hard-drive to store the file. We recommend you choose a location that's easy to remember.

On a Mac, you will most probably not be asked and it will download straight to the desktop (if this is the default download location). You can then move them to the 'Music' folder on your Macintosh hard-drive.

If you have purchased multiple downloads, you can repeat this process for all downloads without having to wait for the first download to complete.

How can I listen to music downloaded from Wayango on my PC? 
Wayango store tracks are in either MP3 or WMA (DRM protected) formats. To determine which kind of file format a piece of music comes in, look for an MP3 or WMA label next to the track listing.

MP3s can be played with any media player such as iTunes, Windows Media Player and Real Player.

To play WMA (DRM protected) files, please ensure you are using the latest version of Windows Media Player. If you are playing your track for the first time, you will be prompted to sign-in with your Wayango username and password. Afterwhich it will take a few seconds to download your media usage rights (DRM license). You will not have to repeat this if you are logged-in when playing other tracks for the first time.

Can I put my music onto a CD? 
Yes you can burn it on to CD for personal use. Burn restrictions for WMA tracks range from 3 burns maximum to unlimited burns, depending on which label the music comes from.

Will downloads from Wayango work with my portable music device? 
Wayango store tracks are in either MP3 or WMA (DRM protected) formats. To determine which kind of file format a piece of music comes in, look for an MP3 or WMA label next to the track listing.

MP3s can be used with any digital music player - eg Apple iPod, Sony Walkman, Creative Zen.

WMA (DRM protected) files cannot be used on Apple iPods but can be used on certain Sony Walkman, Creative Zen, iRiver, Samsung, Rio or Archos players.

Can I play my downloaded music if I am not connected to the Internet? 
Yes! Once you have acquired the licence for your download you can play it without an internet connection.

How can I see all my previous downloads? 
  1. Log in to Wayango by clicking 'Login' link at top of any page, using the username/password you registered with.
  2. Go to your account by clicking on icon at the top of any page.
  3. In 'My account', choose 'Download history', and you will see links to your download on this page.

Can I share my account with friends to let them download music? 
No. Sharing your account with others is a violation of Wayango's Terms of Use and will result in the immediate termination of your account.
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